Refund and Returns Policy

Effective Date: 10/22/2025

"We provide great products and stand behind their quality. There is something for everyone at Project X and we guarantee that."

And that's why we offer a refund guarantee, just in case you're not satisfied with our product.

Return Eligibility

• Must be the first time you have ordered this product from the online store.
  
• The returned product must be over 90% full.
• Order must be fewer than 14 days old from delivery.
• Clearance items and bulk items do not apply

Non-Returnable Items

Opened, used, or damaged products cannot be returned due to the nature of our products. All sales of opened products are final.

Return Process

To initiate a return, contact us at info@projectxhemp.com with your order number and reason for return. We will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the product is defective or we made an error. We recommend using a trackable shipping method.

Refund Processing

Refunds are processed within 7-10 business days after we receive and inspect the returned product. Refunds are issued to the original payment method. Shipping costs are non-refundable.

Defective Products

If you receive a defective product, contact us at info@projectxhemp.com within 7 days of delivery. We will provide a replacement or full refund, including return shipping costs.

Order Errors

If we make an error with your order, contact us immediately. We will correct the issue at no cost to you.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, contact us within 7 days of expected delivery. We will work with you to resolve the issue.

Refusal of Delivery

If you refuse delivery, you are responsible for return shipping costs. Refunds will be issued minus all shipping fees.

Contact Us

For return or refund questions, contact us at info@projectxhemp.com.